Refund & Return Policy
Refund & Return Policy — DISONL
*Last updated: August 11, 2026*
Our Promise to You
At DISONL, every product is personally hand-picked by our founder because we believe it deserves a place in your life. We stand behind the quality of every item we sell, and we want you to shop with total confidence.
If something isn't right, we'll make it right.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return, exchange, or refund.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging
- All tags and accessories must be included
- The item must not show signs of wear, damage, or alteration
Items Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
- Personal care & hygiene products that have been opened
- Intimate apparel & undergarments
- Customized or personalized items
- Food, beverages, and perishable goods (if applicable)
- Downloadable or digital products
How to Start a Return
Contact us within 30 days of delivery at disonlbusiness@gmail.com with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
We'll respond within 1–2 business days with return instructions and a prepaid return label (where available).
Pack the item securely in its original packaging.
Ship the item back using the provided label or a tracked shipping method.
Refund Timeframe
Once we receive and inspect your returned item:
- Approval: We'll notify you by email within 3–5 business days of receiving your return.
- Refund: Approved refunds will be issued to your original payment method within 5–10 business days of approval.
- Processing time: Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.
Note: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective, or damaged).
Exchanges
Want to exchange an item? The fastest way is:
Request a return for the original item.
Place a new order for the item you want.
This ensures you get your new item as quickly as possible. We'll process the refund for the returned item as soon as it's received.
Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at disonlbusiness@gmail.com with:
- Your order number
- A photo of the item and its packaging
- A brief description of the issue
We'll make it right — at no cost to you. This includes a full refund, replacement, or store credit, and we'll cover the return shipping.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
Check your bank account again — it can take time to post.
Contact your credit card / payment provider — it may take longer for them to process.
Still haven't received it? Email us at disonlbusiness@gmail.com and we'll investigate right away.
Non-Returnable Charges
- Return shipping costs are the customer's responsibility unless the return is due to our error.
- Original shipping costs are non-refundable (see above).
- Any restocking fees — we do not charge restocking fees on standard returns.
Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the top will reflect the most recent revision.
Questions?
If you have any questions about returns, refunds, or exchanges, we're here to help:
📧 Email: disonlbusiness@gmail.com
We aim to respond to all inquiries within 1–2 business days.
*Thank you for shopping with DISONL. We're honored to have earned your trust.* ❤️