Shipping Policy

Last Updated: September 2, 2026

At DISONL, we work with trusted logistics and delivery partners to get your orders to you safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

During sales events, holidays, product launches, or other periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times vary depending on your destination, shipping method, product availability, and the carrier used.

Typical delivery estimates are:

• United States: approximately 5–15 business days

• Canada: approximately 7–20 business days

• United Kingdom: approximately 5–15 business days

• Australia & New Zealand: approximately 7–20 business days

• Europe: approximately 5–20 business days

• Other international destinations: approximately 7–30 business days

These are estimated delivery times only and are not guaranteed.

Delivery may take longer due to customs clearance, weather, carrier delays, peak shopping periods, public holidays, transportation disruptions, or other circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on factors including:

• Delivery destination

• Order weight and dimensions

• Shipping method

• Product type and availability

From time to time, DISONL may offer free shipping, discounted shipping, or other promotional shipping offers. Any applicable shipping promotion will be displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, we will provide it by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number has been created.

If tracking information does not update for several business days, please contact us at disonlbusiness@gmail.com and we will do our best to assist you.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

DISONL does not control these charges and cannot guarantee whether or how much you may be charged.

Customers are also responsible for ensuring that the recipient information complies with applicable local import requirements.

6. Shipping Address

Please make sure your shipping address, name, phone number, and other delivery information are accurate before completing your purchase.

Once an order has been shipped, we may not be able to change the delivery address.

If you notice an error in your shipping information, please contact us as soon as possible at disonlbusiness@gmail.com.

DISONL cannot guarantee that an address change can be made after an order has been processed or shipped.

7. Delayed, Lost, or Missing Packages

Although we work with reliable shipping providers, delivery delays may occasionally occur.

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that your package was delivered but you have not received it, please:

1. Check around your delivery location;

2. Check with household members, neighbors, building management, or other relevant parties;

3. Contact the carrier for additional delivery information.

If you still cannot locate your package, contact us at disonlbusiness@gmail.com and provide your order number. We will assist you in investigating the issue where possible.

Please note that DISONL may not be responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer.

8. Incorrect or Incomplete Addresses

If an order is returned to us because the customer provided an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment.

Additional shipping costs may apply for reshipment.

If you choose not to have the order reshipped, any refund may be subject to applicable shipping and handling costs.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the damaged product before disposing of any packaging materials.

Contact us at disonlbusiness@gmail.com as soon as possible with:

• Your order number

• Photos of the package

• Photos of the damaged product

• A brief description of the damage

We will review the situation and determine the appropriate solution in accordance with our Return & Refund Policy.

10. Split Shipments

Some orders may be shipped in multiple packages if they contain products that are stored at different locations or require different shipping methods.

In such cases, you may receive multiple tracking numbers and your items may arrive separately.

You will not necessarily be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated at checkout.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their destination, size, weight, materials, or applicable laws and regulations.

If a product cannot be shipped to your location, we reserve the right to cancel the affected portion of the order and issue an appropriate refund.

12. Delivery Estimates & Force Majeure

Delivery estimates are provided for informational purposes only.

DISONL is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Customs delays

• Strikes or labor disruptions

• Transportation interruptions

• Carrier delays

• Government restrictions

• Public health emergencies

• War or civil unrest

• Other unforeseen events

Such circumstances may affect the estimated delivery time.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

DISONL
Email: disonlbusiness@gmail.com
Address: Dongguan, Guangdong, China

We will do our best to respond to your inquiry as soon as reasonably possible.